FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


Q: Shopping with AJ The Confectionist: www.ajtheconfectionist.co.uk www.ajconfectionery.co.uk and www.confectionerywales.co.uk  is one and the same company?

A: Yes, AJ The Confectionist is the same company as AJ Confectionery and Confectionery Wales we use a keyword link wheel to generate traffic to our default business.


Q: Do I have to register with AJ The Confectionist before I can shop?

A: No, you do not need to register, and you can simply check out using our secure encrypted payment gateway.


Q: Is there a minimum order value?

A: Yes £5 is the minimum order value excluding delivery. 


Q: Which payment methods do you accept?

A: We accept all the major Debit Cards and Credit Cards. We use Stripe, a safe and secure payment gateway to provide you with peace of mind.


Q: Is there an AJ The Confectionist loyalty card?

A: At the moment we do not have a loyalty card.


Q: Do you sell AJ The Confectionist gift cards?

A: We may do in future but at the moment we do not sell gift cards.


Delivery:


Q: Where do you deliver?

A: Our products are available to be delivered to mainland UK addresses unless marked differently. Don’t forget to look out for special shipping terms for Northern Ireland and the Scottish Highlands as sometimes the cost of delivery can be slightly higher to these locations.


If you live overseas and would like to place an order please enquire at customerservices@ajtheconfectionist.co.uk as we can sometimes ship products overseas on request.


Q: What are the delivery charges?

A: £3.20 Second Class Royal Mail Delivery, 1-3 Days delivery.


Q: Can I book a set delivery slot?

A: Unfortunately, not now. Once you place your order it will be delivered within the delivery time stated in the Delivery tab.  You will receive an email letting you know when your product is on its way.


Q: How do I change my delivery slot?

A: Delivery is as per the specified terms displayed for each product so it will vary for each product and producer.  You will receive an email letting you know when your product is on its way. If you have a problem with your delivery, please get in touch with us at customerservices@ajtheconfectionist.co.uk


Q: What happens if I miss a delivery?

A: Your delivery will be returned to the producer, and they will attempt to re-deliver your order, if possible.  


To make sure you receive your delivery when expected, please be sure to provide a delivery address where you know someone will be able to take receipt of your delivery.


Your Orders:


Q: Can I save my order as a shopping list?

A: Not yet, but it’s on its way! We’ve got lots of new ideas up our sleeve, but we’re just getting started so it will take some time to implement all these extra features.


Q: Where can I find my order details?

A: If you log in to your account, and visit your account page, you can clearly see your orders and their status.


Q: Can I place an order over the phone?

A: We’re purely an online marketplace so all orders need to be placed through our website.  If you are experiencing difficulties placing your order online please email customerservices@ajtheconfectionist.co.uk including your telephone number and we’ll be happy to call and help.


Q: Can I reorder a previous shop?

A: Yes, your order will be stored so you can repeat the order in future.


Q: Can I add a gift message?

A: Absolutely! If you’d like to add a message you can do this in the ‘notes to sellers’ section at the checkout.

 

Returns and Refunds:


Q: What is your returns policy?

A: We hope that you will be delighted by your AJ The Confectionist purchases – but should you wish to return a product, please contact us within 14 days and we will organise a return, exchange or refund for unopened and unused products in re-saleable condition (perishable and/or personalised and bespoke products unfortunately cannot be returned, exchanged or refunded).


Please note that you will have to bear the direct cost of returning the product unless otherwise stated by the producer or in the product description.

Please do not discard the product you wish to return, exchange, or receive a refund for until you have spoken to us.


Personal Details:


Q: How do I update my details?

A: When you login, you can visit your account page and edit any of your details in there. Simply make your changes and click Save.


Q: How do I change my delivery details?

A: When you login, you can visit your account page and edit any of your details in there. Simply make your changes and click Save.


Q: What happens if I forget my password?

A: At login, enter your username and click Forgotten Password. A new link will be sent to the email address you have registered, and from here you can choose a new Password.


Products


Q: How do I find products?

A: You can search for products on our site using our super quick search box on our shop page. Or you can explore by category, or producer. Just select the sections you want to visit from the Navigation bar or the SHOP page.


Q: How do I add items to my shopping basket?

A: Simply select the product and click Add to Basket. It will be stored in your basket until you transact or logout. 


Contact us:


If you can’t find an answer to your question here, then please click here to contact us.